SoulFetish® online store : Terms and conditions

SoulFetish reserves the right to amend these Terms and Conditions continuously and we therefore advise you to read them regularly. Personal data SoulFetish wants to ensure that the information you share with us is maintained safely and securely on the internet. These terms and conditions cover how we use your personal information.

How to shop

1. If you know what you're looking for, start shopping by selecting the product category links: rings, bracelets, necklaces, wallet chains, pendants, earrings, neckchains, etc. You can also shop our latest product through the home page. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box at the top of any page.

2. Once you have found an item you want to buy, select your size, the color and the quantity you want and click on the 'ADD TO CART' button.

3. You can then review the items in your shopping cart by clicking on 'MY CART'.

4. If you're happy with the items in your shopping cart, you can then click on 'CHECKOUT' button and fill the requested informations to complete your order. You will be able to remove products from your basket if you change your mind.

Payment and refund policy

Your payment will be sent to SoulFetish® Headquarters via an secure online payment system.

Payment is made through Paypal secure website or your boutique's bank online payment gateway. SoulFetish® Headquarters does not keep any record of your credit card information.

The products are made on demand. They cannot be exchanged or returned.

SoulFetish® products are non-refundable under any circumstances.

Your delivery

Your order will be placed with SoulFetish® Headquarters.

Parcels are sent to the delivery address you provide. Sign up for an account with us if you want to be able to track your delivery.

Products will be manufactured on demand in our factory and delivered around 4 to 6 weeks. Indicative lead time depending on the complexity of the products to be manufactured and the number of orders in production.

What information will we collect about you?

We will collect information about you if you place an order with us for a product.

We will also collect personal information about website usage through cookies (see the section on Cookies, Google Analytics and third party cookies below) and server logs, which track the IP addresses of users visiting our site and the pages they visit.

How we will use this information

Where personal information is collected on the SoulFetish's website, for instance through a web form or an online payment system, users will be informed as to what information is being captured, why and who (if anyone) it will be shared with.

SoulFetish will not sell, license or trade your personal information without your consent. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.

Information collected via SoulFetish's server logs includes users' IP addresses and the web pages visited; this will be used to manage the web system and troubleshoot problems.

SoulFetish also uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") to understand how visitors engage with our website and so we can improve it. See the section on Google Analytics below.

If you have any questions about SoulFetish web site or your personal information, please contact us.

Cookies, Google Analytics and third party cookies

Cookies are text files placed on your computer to help us analyse how users use our site. A cookie is a small data file able to track the online movements of an individual. This information could potentially be used to build an online profile of individuals and uniquely locate them in the world.

Our website uses session cookies to ensure that you have a good experience. These cookies contain a unique number, your 'session ID', which allows our server to recognise your computer and 'remember' what you've done on the site. The benefits of this are:

• You only need to log in once if you're navigating secure areas of the site
• You are able to use interactive elements of the site, such as forms and the shopping cart
• Our server can distinguish between your computer and other users, so you can see the information that you have requested.
• When you close your browser the cookie will be deleted and the site will 'forget'.

Cookies are also part of our shopping cart system. To work properly, your browser must accept cookies set from our website. However, you can decide to refuse third party cookies by changing your browser's preferences.

For further information on cookies visit www.allaboutcookies.org or www.aboutcookies.org.

Google Analytics

We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through our website, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google in order to create reports. These cookies do not store your personal data.

The information generated by the cookie about your use of the website, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The Google website contains further information about Analytics and a copy of Google's privacy policy pages.

Newsletter

The newsletter will be sent to the email address you provided when you signed up. It is your responsibility to update your personal details, including your e-mail address.

If you no longer wish to receive the newsletter, you can unsubscribe at any time by using the link in the newsletter.

Questions ?

If you have any questions about SoulFetish® products, this website or our company, please contact us.